Nationwide Mail-In Service

We provide repair service to our customers no matter where you are in the world!

We'll provide you with a checklist of what you need to know when mailing us your camera.

  • Check closely for any loose items and please remove and do not send any accessories which are not required for repair such as batteries, straps, memory cards.

  • Cameras should be placed in a plastic bag and then packed in bubble wrap or other packing material with at least 2-3 inches of packing material on all sides.

  • Make sure that you include your complete contact information and a short description of the problem you are experiencing.

  • Your package should include the following information:

    • Name
    • Address
    • Email Address
    • Telephone
    • Type of Camera or Equipment
    • Short Description of problem
  • The package should be addressed as follows:



    SAN DIEGO, CA 92120

When do I hear back from Kurt's?

One of Kurt’s customer service representatives will call to notify you as soon as your camera is repaired to arrange for payment and shipping. If you have not received a call from us, your camera is most likely not ready for pickup yet.

If you have any questions or wish to get an update on your repair, feel free to contact us here.

Choosing between repairing or replacing your camera can be challenging due to the unique factors in each situation. Here are some guidelines to help.

  • If the cost of repair is less than half the cost of replacement, repair it.
  • If you have a sentimental attachment to your camera, repair it.
  • If your camera meets your photography needs, repair it.
  • If you have more than one lens for your camera, repair it.
  • If you have more then one rechargeable battery or memory card, repair it.
  • If you do not want the hassle of learning the operation of a new camera, repair it.
  • If you are planning to replace your camera with a used camera, DON’T. Repair yours instead.
  • Kurt’s Repair Warranty

    If you experience a problem with a piece of gear serviced or repaired by Kurt’s within the warranty period, simply send it back to us, and we will repair it free of charge. Impact damage, sand or liquid damage voids the warranty.

    Warranty periods:

    • Film Cameras: 1 year
    • Digital cameras, lenses, flashes and other related equipment: 6 months

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